Warranty / Returns

Warranty

Metal stands showing in pictures are not included in the purchase of any bikes.

6 Month manufacturer’s warranty Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase and prove that the assembly was preformed by a professional bike shop to be eligible for warranty. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note, it is the buyer’s responsibility to return the goods for inspection prior to any warranty being agreed. It is advised to minimize the potential for corrosion, that the bikes/parts are kept away from water and stored inside.

Examples of items not covered by your warranty:
• Buckled wheels
• Worn tires
• Worn/broken chains (unless clearly a manufacturing defect)
• Worn sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals

Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos and or video of both sides of your bike and then may further be asked to return the failed component):

• Visible manufacturing defects to any part or component.(Please fully inspect bike upon opening the box, and report any defects immediately to our email located on our contact us page.) 
• Internal axle failure BB/wheels
• Cracked or broken frames 
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Cracked or broken cranks

Please note that we have no control over the care taken of the bike during shipping therefore any paint damage caused by rough handling by couriers will not be covered by our warranty.

DISCLOSURE – ASSEMBLY POLICY & INSTRUCTIONS
All bikes purchased through Chubbz mini BMX MUST be assembled by a certified bike shop mechanic. If the bike is NOT built by a certified bike shop mechanic, any warranty will be void.

Returns

Please understand We accept returns for up to 14 days should you decide you no longer want your item. We only accept returns of unopened boxes. If you open the box, you cannot return the item(unless original protective coverings are still fully in place). We also charge a 20% re-stocking fee. We do not accept returns based on colour variations as all paint colors will vary slightly from bike to bike. In the event we receive a damaged product we will not process the refund. Please ensure you package it well(In original box and protective coating). Shipping costs are not refundable. Shipping is not Free, it is included in the purchase price and we will deduct this from your final refund,once the item is returned in a resalable condition.